Privacy policy

 

At Khya, we are committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website (khya.co.nz), interact with our content, or purchase our products.

By using our site and services, you agree to the practices outlined below, in accordance with the Privacy Act 2020 (NZ).

1. What We Collect

We may collect personal information that you choose to provide to us, including:

  • Your name, email address, phone number and shipping details (e.g., when placing an order or signing up for our newsletter)
  • Payment details (processed securely through third-party payment providers)
  • Any communications you send to us (e.g., support queries or feedback)

We may also collect non-identifiable information automatically, such as:

  • IP address
  • Browser type
  • Time spent on pages
  • How you navigate our website

This helps us understand what’s working and where we can do better.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer service and support
  • Send relevant updates, promotions, or content you’ve opted in to receive
  • Improve our products, website experience, and marketing strategies
  • Comply with any legal obligations

We will never sell or rent your personal information to third parties.

3. Storage and Security

We store your information securely using trusted third-party systems and cloud providers. While no method of transmission over the internet is 100% secure, we take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

If we become aware of a privacy breach that poses a risk of harm, we will notify you and the Office of the Privacy Commissioner as required.

4. Sharing Information

We may share your personal information:

  • With service providers who help us operate our website and fulfil orders (e.g., payment gateways, couriers, marketing platforms)
  • When required by law or to comply with legal processes
  • If our business structure changes (e.g., sale or merger), your information may be transferred as part of that process

All third-party services we work with are expected to uphold privacy practices in line with New Zealand standards.

5. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or outdated information
  • Withdraw your consent to receive marketing communications at any time

To make a request, email us at: info@khya.co.nz

We will respond to access or correction requests within 20 working days.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files that remember your preferences and help us understand site traffic.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, this may affect how some parts of our website function.

7. External Links

Occasionally, our website or emails may include links to third-party websites. We are not responsible for the privacy practices of those sites, so we recommend you read their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via our website or email.

9. Contact Us

If you have any questions about this policy or how we handle your data, reach out to:

Khya Skincare
Email: info@khya.co.nz
Website: khya.co.nz
Christchurch, Aotearoa New Zealand