Orders are dispatched within 1–2 business days of placement.

We ship all across New Zealand. Delivery typically takes 3–5 working days, though rural areas may take a little longer.

Once your order is processed, we’ll email you your tracking information.

To track your order at any time, use the tracking number in your email.

Can’t find your tracking number? Contact us — we’re happy to help!

Unfortunately, we do not ship to PO Boxes due to parcel size restrictions.

Our products are currently available throughout New Zealand.

Our customer service team is available via email Monday–Thursday, 10:00 AM – 2:30 PM (excluding holidays).

Email us at: info@khya.co.nz

Our products are currently sold exclusively on our website. We look forward to expanding into retail stores in the future.

We encourage our customers to choose products carefully before purchasing, as we are unable to accept returns on any opened or used products.

If you have questions about products, please contact us at info@khya.co.nz

If your product were delivered damaged & unusable, please:

Email us at info@khya.co.nz and include a photo of the damages.

Our team will assess the issue and provide either compensation or a replacement, depending on the severity of the damage.

Once your products have been dispatched and your tracking information sent, please keep an eye on your delivery. Unfortunately, we cannot issue refunds for parcels that are missing or stolen after delivery.